Resources
Resources for teams that support customers where they already talk.
Guides, free tools and honest comparisons from the team building Weft.
- GuidesHow to run B2B support in Slack Connect, Teams and email without losing a thread.2 pages
- Free toolsCalculators for support seat cost and first response time. No signup.2 pages
- CompareWeft side by side with other support tools, sourced from their public pages.2 pages
- AlternativesWhat to look at when a support tool no longer fits the team.1 page
- GlossaryPlain definitions of the support terms used on this site.6 pages
Guides
All guides- GuideHow to run customer support in Slack ConnectShared channels are where your best customers already talk to you. Here is how to turn them from a pile of pings into a support operation you can measure.
- GuideSlack Connect SLA: how to measure first response timeFirst response time sounds simple until you try to measure it in Slack. Decide when the clock starts, what counts as a reply and which hours count, then report it honestly.
Free tools
All free tools- Free toolFirst response time calculatorWork out when a reply is due under a business-hours SLA, and whether a reply met it, for any working hours and days.
- Free toolSupport seat cost calculatorEnter how many people reply to customers and how many conversations AI resolves a month. See what Weft, Plain and Zendesk cost at list price.
Compare
All compare- CompareWeft vs PlainBoth run B2B support out of Slack Connect and email. The differences are in price per seat, seat limits on the lower plans and how AI resolutions are billed.
- CompareWeft vs PylonPylon is a broad B2B support platform sold on annual contracts. Weft is a focused support inbox you can start on a monthly plan, with Microsoft Teams included and AI billed per resolution.
Alternatives
All alternativesGlossary
All glossary- GlossaryAutomated resolutionThe unit many AI support agents are priced by, and how to compare per-resolution prices across tools.
- GlossaryCSATA one-question rating after support, and how to collect it without bothering B2B customers.
- GlossaryFirst response timeHow long a customer waits for the first real reply, and the most common support SLA.
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