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Weft vs Pylon
Pylon is a broad B2B support platform sold on annual contracts. Weft is a focused support inbox you can start on a monthly plan, with Microsoft Teams included and AI billed per resolution.
The short answer
Pylon covers a lot of ground: email, chat, SMS, WhatsApp, Telegram and Slack, plus add-ons like phone and account intelligence, sold through a sales team on annual contracts. Weft is narrower and cheaper to start: $39 a seat on Starter, no seat caps, self-serve signup with a 14-day trial, and AI billed at $0.80 per resolved conversation. If you need SMS, WhatsApp or phone support today, Pylon fits better. If your customers are mostly in Slack Connect, Teams and email and you want to be live this week, Weft is the lighter choice.
Price and buying
AI
Channels
Platform
Where Pylon fits better
- You support customers over SMS, WhatsApp, Telegram or phone as well as Slack.
- You want account intelligence as a packaged add-on (listed at $10 per customer account per month).
- Your procurement prefers an annual contract negotiated with a sales team.
If you switch
- Start a Weft trial alongside Pylon and connect one or two shared Slack channels to compare queues side by side.
- Move Teams channels next. On Weft they don't need a higher plan.
- Point your API integrations at Weft's REST or GraphQL endpoints; the same actions exist in both.
The real question: how wide do you need to be?
Pylon is built to be the whole post-sales stack. That breadth is useful when your customers really are spread across SMS, WhatsApp and phone. It also means annual contracts, a sales-led trial and a credit commitment before AI does anything.
Weft makes a narrower bet: B2B customers mostly talk to you in shared Slack channels, Teams and email, so those should be excellent, and everything else should be reachable through the API. If that matches your inbound, you get to skip the procurement cycle.
Questions
Is Weft cheaper than Pylon?
On published list prices, yes. Weft Starter is $39 per seat per month billed annually and Growth is $89. Pylon lists Professional at $89 per seat and Advanced at $139, on annual contracts, and AI features need a credit commitment.
Does Weft include Microsoft Teams?
Yes. Teams sits in the same queue as Slack Connect, Discord and email. Pylon lists Microsoft Teams support on its Advanced and Enterprise plans.
Can I try Weft without talking to sales?
Yes. Create a workspace and you get a 14-day trial with Growth features, no card needed to start. Pylon arranges trials through a sales representative.
What does Pylon do that Weft doesn't?
Pylon lists SMS, WhatsApp, Telegram and phone channels and an account intelligence add-on. Weft doesn't offer those channels.
Sources
Competitor details come from each vendor's public pages, checked November 10, 2026. Prices and plans change; check the source before you buy. Spot an error? Email hello@weft.day.
Related
- Free toolSupport seat cost calculatorEnter how many people reply to customers and how many conversations AI resolves a month. See what Weft, Plain and Zendesk cost at list price.
- CompareWeft vs PlainBoth run B2B support out of Slack Connect and email. The differences are in price per seat, seat limits on the lower plans and how AI resolutions are billed.
- AlternativesPlain alternatives for B2B support in SlackWeft, Pylon, Thena and Unthread compared on the things that usually push teams off Plain: seat limits, annual-only billing and how AI is charged.
Moving from Pylon? Try Weft on your real channels.
Every workspace starts with a 14-day free trial of Growth. No card needed to start.