Guides
Guides for teams that support customers in Slack.
How to run B2B support in Slack Connect, Teams and email without losing a thread.
- GuideHow to run customer support in Slack ConnectShared channels are where your best customers already talk to you. Here is how to turn them from a pile of pings into a support operation you can measure.
- GuideSlack Connect SLA: how to measure first response timeFirst response time sounds simple until you try to measure it in Slack. Decide when the clock starts, what counts as a reply and which hours count, then report it honestly.
Run Slack Connect support from one queue.
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