Glossary

Automated resolution

Updated November 10, 2026

Definition

Automated resolution: A support conversation that an AI agent resolves on its own, without a human taking over. Several support tools price their AI agents per automated resolution.

Also called AI resolution, resolved conversation, AR.

Pricing per resolution means you pay when the AI actually closes a conversation, not when it drafts a reply a person then sends. Definitions differ between vendors, so check what counts: whether the customer has to confirm, how long a conversation must stay closed, and whether partial answers count.

Prices are expressed in different ways. Weft charges $0.80 per conversation the Customer Agent resolves on its own and nothing for drafts handed to a person. Zendesk lists additional automated resolutions at $1.50 on a committed volume or $2.00 pay as you go. Plain’s Ari uses 100 credits per resolution. To compare like for like, convert each to dollars at your monthly volume; the seat cost calculator does this from public list prices.

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