# Weft

> Weft is a support inbox for B2B teams. It turns shared Slack Connect channels, Microsoft Teams, Discord, email and a chat widget into one support queue. The team replies from Weft as themselves (their own name and avatar), and customers never type a command.

It also includes customer context beside each thread, a feedback board with a public roadmap, and a Customer Agent that drafts and resolves conversations with cited sources and hands off when unsure. Every action is available through a public API: REST (OpenAPI 3.1), GraphQL and an MCP server.

Pricing (USD per seat per month): Starter $39 billed annually or $49 monthly; Growth $89 billed annually or $109 monthly; Enterprise is custom. Seats are only for people who reply to customers; read-only teammates are free. No seat caps on Starter or Growth. The Customer Agent costs $0.80 per resolved conversation, or bring your own model key. Every workspace starts with a 14-day free trial with Growth features, no card needed to start.

Site: https://weft.day. App: https://app.weft.day. Contact: hello@weft.day.

## Pages

- [Home](https://weft.day/): what Weft does and how it works
- [Pricing](https://weft.day/pricing/): plans, seats, free trial and Customer Agent pricing
- [Developers](https://weft.day/developers/): REST, GraphQL and MCP API
- [Resources](https://weft.day/resources/): guides, tools, comparisons and glossary
- [Full text](https://weft.day/llms-full.txt): every resource page as plain text

## Guides

- [All guides](https://weft.day/guides/): How to run B2B support in Slack Connect, Teams and email without losing a thread.
- [How to run customer support in Slack Connect](https://weft.day/guides/customer-support-in-slack-connect/): Shared channels are where your best customers already talk to you. Here is how to turn them from a pile of pings into a support operation you can measure.
- [Slack Connect SLA: how to measure first response time](https://weft.day/guides/slack-connect-sla-first-response-time/): First response time sounds simple until you try to measure it in Slack. Decide when the clock starts, what counts as a reply and which hours count, then report it honestly.

## Free tools

- [All free tools](https://weft.day/tools/): Calculators for support seat cost and first response time. No signup.
- [First response time calculator](https://weft.day/tools/first-response-time-calculator/): Work out when a reply is due under a business-hours SLA, and whether a reply met it, for any working hours and days.
- [Support seat cost calculator](https://weft.day/tools/support-seat-cost-calculator/): Enter how many people reply to customers and how many conversations AI resolves a month. See what Weft, Plain and Zendesk cost at list price.

## Compare

- [All compare](https://weft.day/compare/): Weft side by side with other support tools, sourced from their public pages.
- [Weft vs Plain](https://weft.day/compare/weft-vs-plain/): Both run B2B support out of Slack Connect and email. The differences are in price per seat, seat limits on the lower plans and how AI resolutions are billed.
- [Weft vs Pylon](https://weft.day/compare/weft-vs-pylon/): Pylon is a broad B2B support platform sold on annual contracts. Weft is a focused support inbox you can start on a monthly plan, with Microsoft Teams included and AI billed per resolution.

## Alternatives

- [All alternatives](https://weft.day/alternatives/): What to look at when a support tool no longer fits the team.
- [Plain alternatives for B2B support in Slack](https://weft.day/alternatives/plain/): Weft, Pylon, Thena and Unthread compared on the things that usually push teams off Plain: seat limits, annual-only billing and how AI is charged.

## Glossary

- [All glossary](https://weft.day/glossary/): Plain definitions of the support terms used on this site.
- [Automated resolution](https://weft.day/glossary/automated-resolution/): The unit many AI support agents are priced by, and how to compare per-resolution prices across tools.
- [CSAT](https://weft.day/glossary/csat/): A one-question rating after support, and how to collect it without bothering B2B customers.
- [First response time](https://weft.day/glossary/first-response-time/): How long a customer waits for the first real reply, and the most common support SLA.
- [Service level agreement](https://weft.day/glossary/service-level-agreement/): The written promise behind your response times, and what makes one you can actually keep.
- [Slack Connect](https://weft.day/glossary/slack-connect/): Shared Slack channels between your company and a customer, and why they became a B2B support channel.
- [Time to resolution](https://weft.day/glossary/time-to-resolution/): How long requests take to actually get solved, and why it needs different handling from FRT.

## Optional

- [Privacy Policy](https://weft.day/privacy/)
- [Terms of Service](https://weft.day/terms/)